Before You Play

Responsible Gambling at Betandplay Casino

From your first login, play is for 19+ only, and every account holds deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set Your Limit

Anjouan license ALSI-118159Regulated since 2007 under Anjouan Offshore Finance Authority, company number 123000

Protection at a Glance

Check the Essentials Before You Play

In the minute before you sign up, here is who watches over play and who you can call.

Minimum age19+

Regulator and licenseAnjouan Offshore Finance Authority (ALSI-118159)

Exclusion registerBetGuard (Ontario)

ConnexOntario1-866-531-2600

Limits questions[email protected]

Five Tools

Control Without Leaving the Table

By the end of this section you will know which switch to flip and when.

Set Your Deposit Cap

Before your first deposit, decide the ceiling you are comfortable with, so the number is your choice and not a reaction to a bad evening.

What Will You Stop At?

On a run of bad luck, a loss limit fixed earlier stops the evening becoming a chase, because the stop was decided in a calmer moment.

A Gentle Time Check

While a session is running, a reminder marks the time you have spent, so a quick break becomes a decision rather than an afterthought.

Space From the Tables

When you want a clean break, self-exclusion closes your account to play for the term you choose, so distance replaces willpower.

Deep in a Session

Midway through play, a reality check brings the numbers back into view, so the session's net position is seen before the next spin.

Limit Support

Your Own Ceiling, Set in a Few Minutes

In a few quiet taps, Betandplay Casino makes it normal to fix the number before the mood does.

Your Profile Menu

Once you are logged in, open your profile menu and check that the account details shown are yours before you touch any limit.

Choosing the Right Guard

At that point, choose between a deposit limit and a loss limit, since each one guards a different part of your money.

Pick Day, Week or Month

On the next screen, choose whether the figure covers a day, a week or a month, and read the summary back before you confirm.

Did the Change Go Through?

After you confirm, a stricter limit applies at once, while a relaxed one waits out a cooling-off period of at least 24 hours.

Should You Pause or Stop for Good?

Can You Just Pause for a While? By the time you feel play is getting heavy, a time-out inside your account gives you hours or days away without closing anything. Ask live chat or send an email to set it, and your balance and history stay put while play is blocked.

A Stop That Holds. For a longer stop, self-exclusion in your account shuts access for the period you choose, and it cannot be lifted early. Request it through live chat, email or phone; deposits and play stop at once, and withdrawals for money already there can still be arranged with support.

One Block Across Every Site. Ontario runs BetGuard, a register managed by iGaming Ontario that covers every regulated online gaming site in the province. Registration happens online at betguard.ca for anyone 19 or older, and the shortest term is 6 months, with 1 year, 5 years or a custom term available. betguard.ca

The Point Where You Call

The Call You Can Make When Play Feels Heavy

It removes the worry that asking for help costs money or puts your name on a record.

ConnexOntario

ConnexOntario answers calls around the clock, every day of the year, for players and for family members who are worried. Conversations are confidential, and calling costs nothing. 1-866-531-2600 connexontario.ca

Responsible Gambling Council

The Responsible Gambling Council is an independent non-profit in Toronto that explains safer play, how harm shows up, self-exclusion and debt, and where to find local support. Relatives can reach it too. responsiblegambling.org

iGaming Ontario

iGaming Ontario runs the province's regulated online market and the BetGuard self-exclusion tool. Its pages tell players and relatives how that register works and what it covers. igamingontario.ca

The Point Where Play Stops Being Fun

Catching these early gives you room to act before play costs more than you planned. A deposit limit or a pause is a solid first step, and none of this needs to be a crisis before you take it.

These show up quietly, and any one of them is worth a second look.

Playing longer than you meant to
Chasing money you already lost
Hiding your play from family
Borrowing money to keep going
Feeling restless when you cannot play
Promising to stop and not stopping
Play crowding out sleep or work

Before You Ask

When Limits and Breaks Are on Your Mind

The worry that limits lock you in for good is the one most players bring here.

Can the helpline help if my father gambles too much?+

Yes. ConnexOntario takes calls from relatives as well as players, around the clock, every day of the year. Staff listen without judgement and explain which local services are closest to your situation. You do not need his consent or his account details to call.

Can I end a self-exclusion early if things improve?+

No. Once an exclusion starts, it runs for the whole period you picked and cannot be shortened. The choice is made for the version of you who will want back in on a hard evening. Treat the length as fixed when you choose it.

Where do I go to change a limit I set last week?+

Head back to the same section of your account where the limit was created, and it opens again for editing. Your new figure is saved to the profile, so it applies from then on. Nothing is hidden behind a support request.

What does a short pause block, and when can I play again?+

A pause closes play for the days you choose without ending your relationship with the account. Your balance and history stay where they are. When the pause runs out, sign-in works as before and you decide whether to return.

Can I set deposit limits from my phone?+

Yes. The mobile version of the site carries the same account section as the desktop, so the limit tools sit in the same place. A tap saves the figure to your profile rather than to the device. Your cap then follows you to any screen you sign in on.